Unveiling the Art of Storyboarding in UX Design

In the realm of User Experience (UX) design, storytelling takes on a visual dimension that holds the key to creating intuitive and engaging products. Welcome to the world of storyboarding, a technique that enables UX designers to narrate user experiences through a sequence of panels or frames. In this post, we’ll delve into the intricacies of creating storyboards in UX design, exploring their significance, key elements, and their two primary types: big-picture and close-up.

The Essence of Storyboarding in UX Design

Storyboarding in UX design involves using visuals to narrate a user’s journey through a product. Much like in the world of cinema, where a film’s plot unfolds through frames, storyboarding in UX design narrates the user’s interaction with a digital product. It’s a powerful tool that surpasses verbal explanations and grasps the essence of the user experience.

The Four Key Elements of a Storyboard

  1. Character: This refers to the user in the storyboard. The user’s perspective and needs are central to the design.
  2. Scene: The environment in which the user interacts with the product. It sets the stage for the narrative.
  3. Plot: The solution or benefit that the design offers. It answers the question of why the user is engaging with the product.
  4. Narrative: The user’s problem and how the design addresses it. It outlines the challenge and the solution that the product provides.

Two Types of Storyboards in UX Design

  1. Big-Picture Storyboards: These focus on the broader user experience, considering the user’s context and the product’s usefulness. They are useful in the early stages of design to gain stakeholder support and emphasize the product’s value to users.

Example: Imagine a musician recruitment app. In a big-picture storyboard, the musician (user) faces the challenge of finding a new drummer and the app’s solution is showcased, highlighting how the app meets the user’s needs.

  1. Close-Up Storyboards: These zoom in on the product’s functionality and screen-by-screen interactions. They are more useful in the later stages of design when refining the product’s features and user interface.

Example: For the musician app, a close-up storyboard might showcase the user opening the app, logging in, searching for musicians, reviewing profiles, and sending messages to potential candidates.

Creating a Big-Picture Storyboard

  1. Start with a problem statement that outlines the user’s challenge.
  2. Formulate a goal statement that defines the solution provided by the design.
  3. Set up the storyboard with a scenario that captures the essence of the user’s journey.
  4. Fill each panel with visuals and actions that move the user’s story forward, capturing emotions and user actions along the way.

Creating a Close-Up Storyboard

  1. Follow steps 1-4 of the big-picture storyboard process.
  2. Focus on the product’s details and screen interactions, highlighting how users move from one screen to another.
  3. Emphasize user actions, such as tapping buttons, scrolling, or submitting forms.


Storyboarding in UX design is an art that bridges the gap between storytelling and product design. Whether it’s the big-picture perspective that immerses users emotionally or the close-up focus on product interactions, storyboards offer designers a powerful means of capturing the user’s journey. By mastering the art of storyboarding, UX designers can create products that not only solve problems but also resonate deeply with users, making their experiences memorable and effective.